Case Study: Häagen-Dazs automates franchise metric reporting with Clockwork

Haagen-Dazs reduces manual reporting time and errors with Clockwork

Clockwork partnered with Häagen-Dazs to address a challenge faced by its franchise owners. These franchisees were relying on a slow, manual process using spreadsheets compiled from various data sources to track store performance. This method was time-consuming and prone to error, so Häagen-Dazs needed an automated reporting solution to provide accurate and timely metrics in a more accessible format.

The solution implemented by Clockwork involved a deep-dive discovery to map and clean data from multiple systems. They developed an automated reporting system featuring a business metrics dashboard accessible via Häagen-Dazs's internal app, HDScoops. This included algorithms to highlight performance against key KPIs. The results for Häagen-Dazs were a significant reduction in the time spent on manual reporting and a decrease in errors, allowing franchise owners to better evaluate their store's performance.

Haagen-Dazs