Case Study: City of Minneapolis achieves a more customer-centric resident website with Clockwork

City of Minneapolis trains 100+ authors and meets WCAG 2.1 AA with Clockwork

The City of Minneapolis faced the challenge of overhauling its outdated website to build a more customer-centric digital experience for its residents. They entrusted Clockwork to lead a complete reimagining of their online presence, including technology, design, content, and governance.

Clockwork led a multi-year engagement to plan, design, and develop a new resident-focused website. The solution included implementing a new content management system, reorganizing content by topic, and establishing a human-centered content strategy. Outcomes included training over 100 content authors and achieving WCAG 2.1 AA accessibility standards.

City of Minneapolis