Case Study: a Fortune 500 manufacturer improves customer satisfaction with Clockwork

a Fortune 500 manufacturer reduces internal complexity and improves customer experience with Clockwork

The customer, a Fortune 500 manufacturer, faced challenges with its online ordering system and inconsistent experiences across different business units. They partnered with the vendor Clockwork to conduct comprehensive research and develop a strategy to improve customer satisfaction.

Clockwork performed discovery through customer experience audits, interviews, and journey mapping to identify pain points. They delivered service blueprints and recommendations, which resulted in reduced internal complexity, streamlined communications, and an improved customer experience across all touchpoints.