Case Study: a Denver-based waste transportation services company improves dispatcher-driver coordination with Clockwise Software

Denver-based Waste Transportation Services Company cuts app load time from 5 seconds to 1.5 with Clockwise Software

The customer, a Denver-based waste transportation services company, faced significant inefficiencies in its manual order management process. This led to wasted time, low productivity, and frequent mistakes due to drivers physically returning to the office for orders and relying on error-prone phone calls for updates. Clockwise Software joined the project to help develop a solution to optimize communication between dispatchers and drivers.

Clockwise Software developed a platform consisting of a web-based dispatcher console and a mobile app for drivers. This solution enabled online assignment of work orders, real-time change notifications, and reliable order tracking. The development team overcame challenges like long app load times and GPS failures, resulting in a highly efficient system. The software achieved 99-100% test coverage, and its success was demonstrated by only one support request being made in six months.