Case Study: Watermark Cottages achieves cloud-based access and seamless online guest check-in with Clock Software (Clock PMS+)

Watermark Cottages - Customer Case Study

Watermark Cottages, an upscale boutique rental on the St. Lawrence River in Canada, operated with pen, paper and Excel and needed a cloud-based property management solution accessible from anywhere. They selected Clock Software’s Clock PMS+ for its cloud access, Guest Service portal and wide range of add-on features to replace their manual processes.

Clock Software implemented Clock PMS+ to provide online guest check-in/checkout and a centralized, cloud-based system. The result was streamlined remote access for staff and a smooth, well‑accepted online check-in experience for guests, reducing manual paperwork and improving operations; the owner noted the biggest change was guests’ positive uptake of online check-in, while requesting further simplification of accounting features.

Watermark Cottages

David Barton

Owner