Case Study: Mode Hotel boosts guest engagement and operational flexibility with Clock Software (Clock PMS+)

Award winning hotel steps into the future with mobile service and guest engagement

Mode Hotel, a modern boutique property in Lytham St Annes, England, needed to move away from a traditional server‑based system to a more flexible, mobile solution that wouldn’t tie staff to a single device or location. They selected Clock Software’s cloud property management product, Clock PMS+, to modernize operations and improve guest engagement.

Clock Software implemented Clock PMS+, giving Mode Hotel an intuitive, cloud‑based platform that both guests and employees prefer. The hotel now manages rates on the fly, reacts more quickly to market changes, and uses built‑in guest mailing for better communication — outcomes the owner credits to Clock Software for improved competitiveness, operational flexibility, and higher staff and guest satisfaction.

Mode Hotel

Andrew Whitaker

Owner