Case Study: Watkin Jones Homes streamlines defect management with Clixifix

Watkin Jones Homes - Customer Case Study

Watkin Jones Homes, part of Watkin Jones Group, was struggling to manage defect and complaint information efficiently before using Clixifix. Their team had to scroll through countless emails to piece together updates on queries and issues, making it difficult to keep track of correspondence and case history.

By implementing Clixifix’s defect management system, Watkin Jones Homes centralised all correspondence onto a single ticket, making it much easier to manage and review. Melanie White said the Reports, latest updates, and Activity features have improved visibility and accountability, and described the platform as a “game changer” for the department.

Watkin Jones Homes

Melanie White

Customer Care Coordinator