Case Study: Tolent achieves more efficient defect management with Clixifix

Tolent - Customer Case Study

Tolent Living partnered with **Clixifix** to replace a large, cumbersome spreadsheet-based defect management process that was slowing computers, lacked a clear audit trail, and made reporting time-consuming. Using the **Clixifix** defect management and reporting platform, Tolent was able to centralize all defect information in one place and improve transparency across the team.

With **Clixifix**, Tolent streamlined communication, reduced duplicate admin work, and gained quick access to plot documents, handover details, and auditable job histories. The reporting suite saves the team approximately **one day per week**, giving them more time to diagnose issues, work with customers, and prevent repeat defects while improving overall service quality.

Tolent

Ashleigh Coombes

Admin & Customer Services Manager