Case Study: Tolent achieves greater efficiency and visibility with Clixifix

Tolent - Customer Case Study

Tolent Construction, a UK construction company, needed a more efficient way to manage customer care defects and subcontractor communication. Before adopting clixifix®, the team relied on Excel spreadsheets, email, and phone calls, which created duplicated data entry, heavy admin work, and made it difficult to track subcontractor progress and produce client reports quickly.

Tolent implemented clixifix® defect management software to bring the entire process into one cloud-based system. The result was faster ticketing, better communication across customer care, site management, and subcontractors, plus live visibility and reporting across contracts. According to Tolent, clixifix® has already delivered clear efficiency benefits across the team and reduced the time needed for reporting and issue tracking.

Tolent

David Dixon

Head of Customer Service Construction