Case Study: Strategic Team Group streamlines defect management with clixifix

Strategic Team Group - Customer Case Study

Strategic Team Group was managing defect and customer care processes with spreadsheets, but the setup lacked the functionality they needed to work efficiently. Reporting was time-consuming, clients couldn’t add jobs directly, and compiling complaint histories meant digging through emails and multiple spreadsheets. To improve this, they turned to clixifix, the vendor’s defect management and customer care platform.

With clixifix, Strategic Team Group gained easier reporting, instant KPI visibility, direct client job entry, concurrent user access, and a full audit trail for complaints and enquiries. The team said the process is now much more efficient, saving anywhere from a few hours to a full day per month on reporting, while also improving transparency, subcontractor tracking, and client relationships. Strategic Team Group also said clixifix is now a core part of their customer service offering, and they plan to use it on all future contracts.

Strategic Team Group

Helen Blackburn

Customer Care Co-Ordinator