Case Study: Shanly Homes saves time and improves customer care with Clixifix

Shanly Homes - Customer Case Study

Shanly Homes, an award-winning regional housebuilder in the South East, needed a better way to manage customer care records, plot histories, and subcontractor communication across multiple sources. Using Clixifix, they wanted a simpler system to capture information, reduce time spent compiling reports, and improve visibility for their teams.

Clixifix implemented a straightforward, easy-to-use customer care and reporting platform that gave Shanly Homes a full history against every plot, made issues easy to find, and improved subcontractor management by showing job lists and updates in one place. The result was faster decision-making and less admin, including around 3 hours saved each week on reporting, along with strong support and positive feedback from the Shanly Homes team.

Shanly Homes

Geoffrey Taylor

Information Technology Manager