Case Study: SG Estates achieves faster defect resolution with Clixifix

SG Estates - Customer Case Study

SG Estates, a housebuilder, was struggling to manage defects and snags using Excel spreadsheets, email, and manual follow-up. This made it time-consuming to track what had been reported, prove communication with subcontractors, and keep homeowners updated, with frustration building as issues took too long to resolve.

By implementing Clixifix defect and repair resolution software, SG Estates improved efficiency by around 70% and cut subcontractor chasing time from about 15 hours to 7.5 hours per week. Clixifix also gave them better communication, audit trails, clear reporting, and contractor performance insights, helping reduce repetitive defects and speed up snag resolution.

SG Estates

Julie Hall

Customer Care