Case Study: Rowland Homes achieves faster, easier customer care with clixifix

Rowland - Customer Case Study

Rowland Homes used Clixifix’s customer care and defect management system after finding their previous on-site solution slow and time-consuming. The team wanted a faster, easier way to search for information and manage communication with customers and contractors.

With Clixifix, Rowland Homes streamlined liaison with contractors and customers by having all relevant contact details readily available, reducing the need to chase contractors individually. The solution made the process much faster and more efficient, and Rowland Homes said it changed the way they deal with customers and contractors; while no exact metrics were provided, they described Clixifix as cutting-edge technology and significantly quicker than other systems they had used.

Rowland

Carl Kellett

Customer Care Manager