Case Study: RGB Group improves customer care management with clixifix

RGB Group - Customer Case Study

RGB Group used clixifix® as their Customer Care programme to improve the way they handled customer defects and faults. Before adopting the platform, their process relied on phone calls between a customer care manager and subcontractors, leaving them with no clear record of issues, no defined timescales, and a less professional way of working.

With clixifix®, RGB Group now manages customer care through a small team that logs in daily, reviews raised tickets, and assigns subcontractors to each issue. The vendor, clixifix, made jobs easier to track, helped put timescales in place, and improved visibility for both clients and subcontractors, resulting in a much smoother and more efficient customer care process over the past six months.

RGB Group

Sadie Hopkins

Aftercare