Case Study: Pocket Living improves defect management and customer communication with Clixifix

Pocket Living - Customer Case Study

Pocket Living worked with Clixifix to solve a defect management challenge caused by fragmented communications and a lack of a single central system. Before implementing Clixifix, the team struggled to keep resident and contractor updates in one place, making it harder to track progress and respond quickly.

Using Clixifix’s customer care, defect management, and reporting system, Pocket Living centralized all communications, improved contractor and homeowner collaboration, and gained instant visibility of outstanding and completed actions. The result was a tenfold improvement in efficiency, reduced phone chasing, faster responses, and reporting that previously took a full day now takes only a short time to compile.

Pocket Living

Terry Raymond

Customer Experience Executive