Case Study: Partner Construction Streamlines Customer Care with Clixifix

Partner Construction - Customer Case Study

Partner Construction, a long-established development and construction company, was struggling with slow, fragmented customer care processes that relied on paper filing, chasing subcontractors, arranging meetings, and poor communication. Managing Director Leigh Cresswell said these issues were time-consuming and often led to problems spiraling out of control. They turned to Clixifix and its cloud-based customer care platform to modernize the way they handled these issues.

By implementing Clixifix, Partner Construction brought all relevant parties into one collaborative system, making it quicker and simpler to agree actions and resolve problems. The company reported significant time savings, stronger supplier relationships, happier housing associations, and more productive use of staff time to focus on new projects and opportunities. Clixifix helped Partner Construction improve customer retention and streamline customer care across the business.

Partner Construction

Leigh Cresswell

Managing Director