Case Study: Gentoo Homes improves defect management efficiency with clixifix

Gentoo Homes - Customer Case Study

Gentoo Homes, a house builder, was struggling with a dated defect management system that lacked detail, had limited functionality, and could only be used by a restricted number of staff. This made it difficult to spot trends, chase subcontractors efficiently, and share information across the team.

Clixifix implemented its customer care software to streamline ticketing, reporting, and contractor communication. The result was faster issue logging, better collaboration, mobile access for on-site operatives, and more up-to-date records; reporting that once took nearly a day was greatly reduced. Gentoo Homes also saw quicker responses from subcontractors and improved customer communication, and they rated Clixifix a 9/10 as a recommendation.

Gentoo Homes

Sarah Doyle

Customer Care Manager