Case Study: Galliford Try Partnerships streamlines customer service with clixifix

GallifordTry Partnerships - Customer Case Study

Galliford Try Partnerships, one of the UK’s largest residential regeneration programmes, needed a customer service system that was easier to use and better suited to managing resident issues than software cobbled together from accounting or purchasing packages. The team wanted a single place to store and search customer information, contractor responsibilities, and supporting documents such as meter readings, appliance manuals, and help cards.

Clixifix provided a purpose-built customer service platform for Galliford Try Partnerships, helping centralize all case information and support contractor engagement. The solution also delivered strong reporting for board, client, and contractor meetings, with downloadable graphs and pie charts, while the pricing model reduced cost by charging only for open properties and removing archived, out-of-warranty homes from monthly fees.

GallifordTry Partnerships

Alison Carr

Head of Customer Service