Case Study: Fairgrove Homes streamlines customer care and overdue remedials with Clixifix

Fairgrove Homes - Customer Case Study

Fairgrove Homes, a family-run regional housebuilder founded in 1995, needed a better way to manage customer care and remedial issues. Before using Clixifix, the team relied on an Excel spreadsheet, which did not flag overdue items and depended on staff remembering to keep checking outstanding issues.

Clixifix provided Fairgrove Homes with a system to accurately record, track, and remind the team about outstanding remedials, including when they were reported. The solution also made it easy to log issues, mark urgent items, and automatically send emails, saving time and improving visibility; the customer reported that it now helps ensure overdue matters are not missed and would definitely recommend Clixifix.

Fairgrove Homes

Liz Hallam

Fairgrove Homes