Case Study: Duchy Homes improves defect management efficiency with Clixifix

Duchy Homes - Customer Case Study

Duchy Homes, a growing housebuilder, needed a more robust defect and customer care system than the basic Podio setup they had been using. After comparing options such as Salesforce, they chose Clixifix because it offered greater simplicity while still covering the capabilities they needed for managing customer care and defects.

Clixifix implemented a centralized platform that put all information in one place, enabled photo/video uploads, improved reporting, and allowed Duchy Homes to liaise directly with sub-contractors with full visibility for both parties. The result was a much more efficient process, significantly reduced time spent chasing sub-contractors, faster access to information, and an outstanding implementation and support experience from Clixifix.

Duchy Homes

Lyn Stancliffe

Customer Service and Commercial Co-ordinator