Case Study: Bewley Homes improves customer care complaint management with Clixifix

Bewley Homes - Customer Case Study

Bewley Homes used Clixifix to improve the management of customer care complaints and repair requests. Before adopting the platform, tracking responses, coordinating subcontractors, and keeping the wider team informed was more difficult and less streamlined.

Clixifix rationalised the entire customer-care process by enabling Bewley Homes to manage complaints in one system, monitor subcontractor response times, and ensure issues were resolved within agreed timescales. The conversation and reporting features improved communication and visibility across the team, while Clixifix’s support was described as friendly, efficient, and effective.

Bewley Homes

Gill Fairclough

PA to the Chairman