Case Study: Argent improves customer care and KPI reporting with Clixifix

Argent - Customer Case Study

Argent, a property development services company, needed a simpler way to manage customer care and measure performance across land, build, sales, and aftercare. Before working with Clixifix and its clixifix® customer care software, the team had limited visibility into KPI performance and wanted a solution that would be easy for staff and contractors to use without extensive training.

Clixifix implemented its web-based clixifix® platform, including reporting and bespoke feature tailoring, giving Argent instant KPI analysis, custom reports, and a faster, more accountable customer care process. Argent said it was up and running in a matter of days, with no software to install and no capital costs, while also benefiting from excellent response times and a solution that better supported customer satisfaction.

Argent

Natalie Mills

Senior Customer Care Manager