Case Study: Ventra simplifies commuting for 1.5M+ riders with Clique Studio

Ventra simplifies commuting for 1.5M+ riders with Clique Studio

Ventra, Chicago's public transportation system, partnered with Clique Studio to redesign its mobile app. The challenge was to create a better experience for over 1.5 million daily commuters, balancing the needs of different user types—from everyday riders to visitors—and simplifying the complex process of purchasing tickets and planning trips.

Clique Studio implemented a user-centered design solution, creating a new app interface that prioritized key features like ticket and card management on the home screen. The solution was delivered collaboratively in just two and a half months, aligning with the technical team's schedule. The redesigned app by Clique Studio successfully simplified the user experience for all commuter types, making travel in Chicago more efficient.

Ventra