Case Study: Acumen Law achieves 75% faster file-opening times and streamlined operations with Clio

How Acumen Law firm streamlined operations, including reducing file opening time by 75%

Acumen Law is a 25–30 person firm in British Columbia, founded in 2008, handling civil forfeiture, criminal, impaired driving, insurance and related matters. As the firm grew, an outdated, paper‑based system created bottlenecks—document management, billing, multi‑office access, and onboarding were slow and inefficient, making it hard to scale operations and respond quickly to clients.

After adopting Clio Manage and Clio Payments in 2021, Acumen Law centralized case and client information, digitized records, and automated billing. The firm cut file‑opening time by 75% (from 20 to 5 minutes), reclaimed 90 m² of office space, saved up to 90 minutes daily, reduced onboarding from 10 days to 1, and realized hundreds of hours of time savings along with improved financial controls and client responsiveness.

Acumen Law

Kyla Lee

Senior Legal Associate