Case Study: The Online Physiotherapist delivers global telehealth care with Cliniko

UK Physiotherapist Tim Barsellotti shares his experience of running an entirely online practice and how Cliniko helped him make his business idea a reality

The Online Physiotherapist, a UK-based physio practice, sought to operate a fully remote clinic to provide accessible healthcare globally. Their challenge was to find a complete practice management solution that could support an automated booking system, handle international time zones, and facilitate online treatment notes and marketing tracking for their unique telehealth model. They turned to the vendor Cliniko for its practice management software.

By implementing Cliniko, the solution provided a streamlined system for automated bookings in patient local times, online forms, and exercise prescription integration. This resulted in fewer missed appointments, saved administrative time, and empowered patients in their recovery. The measurable impact for the customer includes successfully treating patients across 17 different countries, demonstrating the global scalability and effectiveness of their online practice powered by Cliniko.

The Online Physiotherapist