Case Study: Riverside Chiropractic Group ltd achieves hundreds of 5-star reviews and streamlined communication with Cliniko

How one Canadian chiropractor grew his practice with good communication

Riverside Chiropractic Group ltd, led by Dr Ben Tucker, is a busy clinic in London, Ontario that struggled as it grew with time‑consuming admin and scheduling done on paper. To streamline operations and free up time for patient care, Dr Ben adopted Cliniko’s practice management software—using features like online bookings, automated messaging, appointment templates and a colour‑coded calendar.

Cliniko’s tools let Dr Ben automate reminders (including modifying messages during COVID instead of cancelling appointments), manage bookings more efficiently, and send follow‑up emails with private exercise videos. The result: hundreds of 5‑star reviews, more consistent patient adherence, the ability to scale (including purchasing his mentor’s practice), and significantly reduced administrative workload thanks to Cliniko.

Riverside Chiropractic Group ltd

Ben Tucker

Riverside Chiropractic Group ltd