Case Study: Family Counseling Services reduces paperwork by 30% and doubles staff satisfaction with ClinicTracker

Family Counseling Services - Customer Case Study

Family Counseling Services, a substance abuse treatment clinic in Cortland, NY, struggled with time-consuming paper forms, regulatory compliance and slow reporting that drained staff time and morale. To streamline operations and reduce duplicated effort—especially among many non–computer-savvy counselors—they selected ClinicTracker’s integrated EHR solution.

ClinicTracker implemented a single platform for scheduling, intake, document management, reporting and billing and ran a “conference room pilot” training to get staff up to speed. The system added supervisor alerts, instant messaging and over 100 built‑in reports; Family Counseling Services reports a greater than 30% reduction in paperwork, a 100% improvement in employee satisfaction, faster report generation, and readiness to add electronic signature capture—all delivered by ClinicTracker.

Family Counseling Services

Pat Mellberg

Clinical Director