Case Study: Upstate Cerebral Palsy achieves instant regulatory compliance and faster reporting with ClinicTracker

By implementing ClinicTracker, Upstate Cerebral Palsy becomes instantly compliant with local and state regulations

Upstate Cerebral Palsy’s Community Health & Behavioral Services in Utica, NY needed a mental-health-specific EMR to manage complex compliance requirements with Medicare/Medicaid and the NYS Office of Mental Health—ensuring timely treatment plans for roughly 1,700 open cases and that every billed appointment matched a signed progress note. They selected ClinicTracker, implementing the ClinicTracker EHR in July 2007 for 31 users to address these regulatory and workflow challenges.

ClinicTracker delivered templates, robust built-in reporting, remote updates and responsive support that sped clinician documentation and made compliance manageable. Staff adopted the system quickly, able to generate diagnosis lists in seconds instead of days, reduce paperwork time, and achieve instant alignment with local and state regulations; CHBS also plans to add ClinicTracker’s BillingTracker to further automate billing.

Upstate Cerebral Palsy

Gordon Dunham

Clinic Director