Case Study: Grand River Physical Therapy achieves greater therapist efficiency and increased revenue with Clinicient TotalInsight

Through a partnership with Clinicient, a busy Michigan clinic leverages revenue-cycle management solutions to improve therapist efficiency and boost its bottom line

Grand River Physical Therapy, a part-time-focused clinic in Ionia, Michigan founded by Karen Carlson and Gail Braun, grew quickly but became overwhelmed by administrative burden. Changes in Medicare documentation and a cumbersome in-house billing system left therapists buried in paperwork and limited the clinic’s ability to serve patients while maintaining work–life balance.

The clinic implemented Clinicient’s PracticeInsight EMR and then TotalInsight revenue-cycle management, gaining customizable templates, automated verification reminders, analytics, and a dedicated revenue-cycle coach. The result: therapists finish documentation daily, cash flow and front-desk efficiency improved, underbilling was eliminated, first-pass claim payments rose to 92%, no-show rates dropped to 4%, and the team regained time to expand services and grow the practice.

Grand River Physical Therapy

Karen Carlson

Grand River Physical Therapy