Case Study: Lake Washington Physical Therapy achieves 10% growth and a 90% collection rate with Clinicient's Total Insight

Lake Washington Physical Therapy needed a flexible, robust system to solve their EMR & billing needs

Lake Washington Physical Therapy is a growing outpatient sports medicine and orthopedics practice (15 therapists, 2 clinics) founded by Ben and Sara Wobker. After previous experiences with unreliable EMRs and third‑party compatibility issues, they needed a single, flexible system with strong reporting that integrated scheduling, documentation and billing to support current operations and planned growth.

They implemented Clinicient’s Total Insight — a unified EMR and billing platform paired with revenue cycle management and one‑on‑one coaching. Implementation was smooth, reporting provided actionable visibility, and the practice saw measurable gains: 10% year‑over‑year growth, a 90% collection rate, and a low 4.5% cancellation rate, freeing the team to focus on patient care and expansion.

Lake Washington Physical Therapy

Ben Wobker

Founder