Case Study: Physical Therapy Innovations achieves 15% higher collections and 50% faster documentation with Clinicient

Four-clinic practice in northern California finds their new EMR holds the keys to success

Physical Therapy Innovations is a four-clinic outpatient practice in Northern California (El Cerrito, Albany, Orinda and Oakland) with a seasoned team of PTs and support staff. Despite strong patient demand, a glitchy legacy EMR produced error-prone, PDF-based documentation and claims, causing frequent rejections, a roughly 30% billing error rate, slow billing cycles and strained cash flow.

In late 2014 PTI implemented Clinicient’s PracticeInsight cloud EMR and billing platform, enabling in‑house billing, automated checks and customizable templates. Documentation time fell by about 50%, billing errors dropped to under 10%, collections increased roughly 15% and the faster billing cycle improved cash flow—freeing clinicians to focus more on patient care.

Physical Therapy Innovations

Allen Ling

Physical Therapy Innovations