Case Study: New Leaf Physical and Massage Therapy achieves streamlined operations and increased revenue with Clinicient Total INSIGHT

A practice that specializes in helping patients with cancer gets some help of its own when it brings in Clinicient

New Leaf Physical and Massage Therapy, founded by Chelsea French and Mary Gramling in Portland, opened in 2010 to provide a more comfortable, healing-focused rehab experience for many cancer patients. Early on the practice relied on paper records and slow, outsourced billing, which led to administrative bottlenecks and prompted the search for an integrated electronic system: “At the start our documentation system was pretty much all paper.”

They implemented Clinicient — Total INSIGHT, a cloud-based EMR, billing and revenue cycle platform with customizable documentation templates, automated charge capture, an account manager, and monthly reports tracking key metrics (frequency patients are seen each week; units per hour billed by each treating therapist; conversion rates for new referrals; copay collection upfront rate; net collections; percentage of claims paid on the first attempt). The result was faster, paperless workflows, better tracking of referrals and conversion rates, and “We get a lot less people slipping through the cracks, and that’s obviously good for business.”

New Leaf Physical and Massage Therapy

Mary Gramling

New Leaf Physical and Massage Therapy