Case Study: Coppersmith Orthopedic & Sports Physical Therapy achieves over 8% revenue growth and cleaner, faster reimbursements with Clinicient

A practice in Seattle relies on Clinicient for everything from billing and documentation to revenue cycle management

Coppersmith Orthopedic & Sports Physical Therapy is a Seattle-based outpatient clinic run by Penny and Jeff Coppersmith that faced increasingly complex billing, inconsistent copay collection, and a reliance on paper schedules and manual claims. These administrative challenges were slowing reimbursements and complicating practice management as they rebuilt their business.

They implemented Clinicient’s cloud EMR, automated billing and Total INSIGHT revenue-cycle services, gaining coding alerts, copay prompts, and monthly performance reports. The platform produced cleaner claims and faster payments, improved up-front copay collection, provided actionable data for marketing and staff performance, and helped drive more than 8% revenue growth in the first year.

Coppersmith Orthopedic & Sports Physical Therapy

Penny Coppersmith

Physical Therapist