Case Study: Excel Physical Therapy achieves a 25% increase in patient visits and 97% billable time with Clinicient

A growing practice turns to Clinicient so its busy PTs can continue to focus on great patient care

Excel Physical Therapy, a growing two-clinic practice in southwest Montana, was overwhelmed by rapid growth, paper records and new CMS EMR requirements—creating heavy administrative and billing burdens that hurt work–life balance and took time away from patient care. The owners needed a single, cloud-based system that would let clinicians document efficiently and allowed flexible, in-house or outsourced billing without juggling multiple platforms.

They implemented Clinicient’s integrated EMR and later its TotalInsight revenue-cycle management, adding data-driven reporting and a dedicated account manager. As a result they saw a 25% increase in patient visits in six months, low single-digit cancellations/no-shows, 97% billable time and about 90% of claims paid on the first attempt—freeing staff to focus on care and giving leadership back valuable time.

Excel Physical Therapy

Tiffany Coletta

Co-Owner, Excel Physical Therapy