Case Study: Back in Form Physical Therapy maximizes reimbursement and streamlines administration with Clinicient

A Florida practice brings in Clinicient to streamline administration and maximize reimbursement

Back in Form Physical Therapy is a one‑clinic practice in Vero Beach, Florida, owned by Michael and Shannon Hauser that serves a seasonal, retiree population with physical therapy, Pilates and massage services (including clinics at two country clubs). The practice relied on paper records and a third‑party biller, which created inefficient workflows, frequent documentation errors, long delays between signing claims and filing charges, and cash‑flow problems.

The Hausers implemented Clinicient’s TotalInsight EMR and revenue‑cycle management, using therapist‑focused templates, automated charge capture, patient reminders, and monthly data reports plus account‑manager coaching. Administration became much more streamlined: charges are filed immediately, copays are collected at the point of care, cancellation rates fell to about 5%, and the practice has seen steady month‑over‑month improvements in net collections and cash flow (aligning with Clinicient customers’ average revenue gains).

Back in Form Physical Therapy

Shannon Hauser

Owner