Case Study: AddShoppers boosts revenue retention and turns customer success into a profit center with ClientSuccess

AddShoppers boosts revenue retention from 90% to 103% with ClientSuccess

AddShoppers faced a challenge with customer data spread across multiple platforms, which prevented a clear interpretation of customer health and risk and made it impossible to automate alerts for early warning signs of churn. To address this, they implemented ClientSuccess and its Pulse feature to gain a unified view of their accounts.

The solution from ClientSuccess provided a 360-degree view of each account and customizable alerts for at-risk customers. This resulted in logo retention increasing from 85% to 93% and revenue retention jumping from 90% to 103%. Most significantly, ClientSuccess enabled AddShoppers to turn its customer success department into a profit center by identifying and saving key at-risk accounts and generating more revenue from upsells than was lost to churn.

AddShoppers