Case Study: SEKO Logistics turns customer feedback into growth and stronger relationships with Clientshare Pulse

SEKO Logistics scales feedback across 200+ clients with Clientshare

SEKO Logistics, a global logistics provider, faced an inconsistent and informal client review process, making it difficult to identify risks of churn and opportunities for growth. To address this challenge, they turned to the vendor Clientshare and implemented its Pulse platform to standardize feedback collection and gain visibility into customer sentiment.

Using Clientshare Pulse, SEKO streamlined its review process, rolling it out from a trial with 10 accounts to over 200 clients globally. The solution provided consistent tracking of NPS and CSAT scores, enabling proactive intervention on low scores and uncovering new revenue opportunities. Results include stronger client relationships, a formalized continuous improvement program, and the use of Pulse as a differentiator in sales tenders.

SEKO Logistics