Case Study: Nustream retains a £3m+ client contract with Clientshare

Nustream - Customer Case Study

Nustream, a leading supplier of Document & IT Services, needed to retain a major retail contract that was approaching RFP. Although service levels and SLAs had been met, the relationship was not strong enough and Nustream felt its added value and innovation were not being fully recognised. Clientshare was brought in to help strengthen the client relationship and support retention.

Clientshare deployed its client relationship platform to build a deeper community across the account, using the value-add feature to showcase services and the review feature to ensure management information was properly reviewed and used by the client. The result was 3x growth in the client contact base, improved NPS, retention of a £3m+ contract, reduced travel spend, and ongoing use of Clientshare for client management, with positive client feedback.

Nustream

Steve Shannon

Managing Director