Case Study: Flagship Facility Services improves client communication and tracking with Clientshare Pulse

Flagship Facility Services serves 1,800+ locations with Clientshare

Flagship Facility Services, a facilities maintenance company, faced the challenge of managing its client review process without a digital system to track data, send meeting recaps, or gather consistent client feedback. To address this, they implemented Clientshare Pulse.

Using Clientshare Pulse, Flagship digitized its weekly business reviews, using the platform to document meetings, send recaps, and collect client scores and feedback. The solution provided better visibility into team activity and automatic alerts for negative feedback. Clientshare enabled Flagship to establish a consistent communication channel with clients, resulting in more regular feedback and an audit trail to track progress and demonstrate relationship history to stakeholders.

Flagship Facility Services