Case Study: DOC Cleaning improves client communication and feedback with Clientshare Pulse

DOC Cleaning boosts client feedback response rates with Clientshare Pulse in top 25 accounts

DOC Cleaning, a UK-based family cleaning company, faced challenges in maintaining client relationships and gathering feedback after the shift to remote work caused by COVID-19. Their previous use of tools like SurveyMonkey resulted in low response rates, making it difficult to demonstrate value and enact improvements. This led them to seek a solution from the vendor Clientshare and their product, Clientshare Pulse.

Clientshare implemented its Pulse platform to enhance DOC Cleaning's client communication. The solution provided management with incredible visibility into client reporting and significantly increased feedback response rates. This allowed DOC Cleaning to ensure it was meeting client expectations, strengthen relationships across its client base, and open up new opportunities for growth, proving invaluable to their business success.

DOC Cleaning