Case Study: Compass Group achieves better client feedback and reduced churn with Clientshare

Compass Group reduces renewals put out to tender by 85% with Clientshare

The customer, Compass Group PLC, a world-leading food service company, faced a challenge in obtaining consistent client feedback and having meaningful conversations to prevent churn. Their previous loyalty surveys were not getting traction. They turned to the vendor Clientshare and its product, Clientshare Pulse, to address this need.

Clientshare implemented its platform to send consistent business review reports and gather regular client feedback. The solution provided Compass Group's leadership with alerts and notifications on client scores and comments, enabling proactive conversations. As a result, Clientshare helped them drastically reduce the number of renewals put out to tender by over 85% and significantly increased client response rates to their regular reviews.

Compass Group PLC