Case Study: CH&CO improves client retention and engagement with Clientshare

CH&CO improves retention across 750+ locations with Clientshare

CH&CO, an independent hospitality caterer in the UK and Ireland, faced a challenge in maintaining consistent communication and demonstrating their value across their rapidly expanding client base. Their one-directional communications and focus on only a handful of accounts put future revenue at risk, as many stakeholders were unaware of CH&CO's commitments and achievements. They turned to the vendor Clientshare for a solution.

Clientshare provided a platform for CH&CO to share management information, run business reviews, and deepen client communications across all accounts. This solution helped improve CH&CO's client retention rate in a highly competitive market and aided their continued growth, including entry into the Sunday Times Top Track 250 league table. During the COVID-19 pandemic, Clientshare was vital for maintaining digital contact with all key stakeholders when their venues were shut.

CH&CO