Case Study: CH&CO streamlines client reviews and strengthens relationships with Clientshare Pulse

CH&CO improves client retention and QBR visibility with Clientshare Pulse

CH&CO, a UK-based catering and hospitality group, sought to enhance client relationships and drive data-informed decision-making. Their challenge was an unstructured process for Quarterly Business Reviews (QBRs), which previously relied on physical client visits and informal feedback, making it difficult to get consistent, objective insights from a broad group of stakeholders. To address this, they implemented Clientshare Pulse, a QBR platform from vendor Clientshare.

Using Clientshare Pulse provided a structured method for gathering consistent client feedback through automated reviews and CSAT questions. The solution delivered immediate alerts for negative feedback, enabling swift action that saved at-risk accounts, and provided objective data to showcase performance and identify growth opportunities. Clientshare helped CH&CO improve account health visibility, turn detractors into advocates, and secure contract extensions, ultimately ensuring long-term, valuable client relationships.

CH&CO