Case Study: CEVA Logistics prevents churn and identifies at-risk accounts with Clientshare Pulse

CEVA Logistics manages 1,000+ facilities and reduces churn risk with Clientshare

CEVA Logistics, a leading global supply chain solutions provider, faced challenges in standardizing its client review process and identifying at-risk accounts before it was too late. Measuring customer satisfaction across its large portfolio was a difficult task. To address this, CEVA adopted the Clientshare Pulse platform from vendor Clientshare.

By implementing Clientshare's solution, CEVA Logistics standardized its entire business review and client feedback process. This provided the team with more control over their accounts and made it significantly easier to pinpoint which clients needed immediate hypercare or were ready for growth. The vendor, Clientshare, enabled CEVA to prevent churn and proactively manage its customer relationships.

CEVA Logistics