Case Study: ABM strengthens customer relationships and CX success with Clientshare Pulse

ABM uses Clientshare to manage 87% of revenue in real time

ABM, a major provider of integrated facility solutions, faced challenges in consistently tracking service quality and identifying growth opportunities in real time. They sought to strengthen customer relationships and deepen their understanding of client needs. To address this, they turned to vendor Clientshare and implemented its Pulse platform.

Clientshare Pulse provided ABM with real-time visibility into service quality, customer sentiment, and stakeholder engagement. This data-driven solution enabled more effective business conversations, informed strategic decisions during critical moments like retenders, and helped address customer issues proactively. Internally, Pulse aligned various teams, and externally, it helped ABM enhance customer experience. Notably, 87% of the revenue for ABM's Business & Industry division is now tracked within the Clientshare platform.

ABM