Case Study: Colliers International achieves streamlined data management and higher conversion rates with ClientLook

Colliers International - Customer Case Study

The Dwight/Remarcke West LA Office Team at Colliers International — led by Tim Dwight and Joe Remarcke — represents office tenants across West Los Angeles, specializing in relocation, renewal and disposition for tech, entertainment, advertising and professional-service clients. Their fast-paced schedule of client meetings, networking and business development required a CRM that could keep up; previously their data was scattered across Outlook and Excel (and older CRMs like REA, ACT and APTO), making follow-ups and organization difficult.

After evaluating multiple platforms they chose ClientLook. With ClientLook’s support team they imported and customized their database and now use the iPhone app, BCC email capture and the Virtual Assistant daily. The result is instant access to organized contact and property data, targeted marketing lists, clearer team tasking, fewer missed follow-ups and measurable time savings that have helped increase deal conversion.

Colliers International

Tim Dwight