Case Study: CBRE achieves streamlined team collaboration and organized marketing with ClientLook

CBRE - Customer Case Study

Erik Larson (Vice President) and Alysia Mattson (Client Services Coordinator) work at CBRE in Bellevue, Washington, specializing in leasing and sales of office and industrial properties across the spread-out Puget Sound Eastside and Northend markets. Their team struggled with fragmented systems—previously migrating to a global Salesforce rollout that didn’t fit their workflows—and faced duplicate contacts and inefficient information sharing among brokers while spending much of their time in the field.

They returned to ClientLook because it was industry-ready, easy to customize, and had competitive pricing; ClientLook’s support handled data import and helped eliminate duplicates. The platform’s advanced search and Android app plus responsive support centralized contacts and deals, streamlined team communication and marketing outreach, enabled quick mobile updates, and saved the team significant time while improving collaboration and organization.

CBRE

Alysia Mattson

Client Services Coordinator