Case Study: Wilson Diamonds achieves 90% phone capture and 98% message read rate with Clientbook

Wilson Diamonds - Customer Case Study

Wilson Diamonds, a jewelry retailer in Provo, Utah, struggled to collect customer contact information without making sales associates seem pushy. Before adopting Clientbook, associates captured only about 2–5% of visitors’ contact details and often relied on business cards to hope customers returned.

By implementing Clientbook’s customer-capture platform, Wilson Diamonds’ sales team now captures 90% of potential clients’ phone numbers on the first visit and sends immediate texts with professional images of items of interest. Clientbook-driven messages see a 98% read rate and over a 71% response rate, significantly improving follow-up, engagement, and in-store return visits.

Wilson Diamonds

Jeff Corrigan

Vice President