Case Study: Sims Music achieves 90% year-over-year sales growth and nationwide online conversions with Clientbook

Sims Music - Customer Case Study

Sims Music, a retail music store, faced the challenge of maintaining and growing sales while operating primarily online and offering curbside service. Owner Justin Sims credits Clientbook — particularly its webchat and collections features — with being “crucial” during this period to manage inquiries and local pickups.

Clientbook implemented webchat and collections to convert online traffic into sales and coordinate pickups, allowing Sims Music to reach customers nationwide and increase local curbside orders. The results were measurable: April was only $3,000 shy of their busiest December, and May was up 90% over last May so far — outcomes Sims Music attributes directly to Clientbook.

Sims Music

Justin Sims

Owner