Case Study: Hemline achieves higher client engagement and increased sales with Clientbook

Hemline - Customer Case Study

Hemline, a Nashville retail boutique, sought to improve client follow-up, keep customers informed about new arrivals and promotions, and boost both employee and client engagement. To address these challenges they turned to Clientbook and its client messaging/CRM capabilities to streamline outreach and make follow-up a regular habit.

Clientbook enabled Hemline to send pictures, promotional updates, and simple post-visit "thank you" texts, which staff used to build genuine relationships. As a result, Hemline reported a huge increase in employee and client engagement, strong positive feedback from customers, more return visits, and measurable growth in every salesperson’s client base and solo sales—attributed directly to Clientbook.

Hemline

Caroline Carney

Manager